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Meet Meals Direct Home-delivered meals that feel familiar. We deliver meals to eligible members at home. In Pennsylvania, New Jersey and New York. Hot, frozen or specialty fresh. Options vary by area and program. Culturally familiar menus. Options vary by area and program. Start with your state page: mealsdirect.food/regions 267-606-1901 mealsdirect.food Options vary by area and program.

How it works Home-delivered meals for eligible, waiver-approved members. In Pennsylvania, start with your Community HealthChoices (CHC) plan. Ask your Service Coordinator about home-delivered meals. Meals Direct works with your coordinator on the authorization. Hot, frozen or specialty fresh. Culturally familiar menus. Options vary by area and program. Then meals come to your door. Some eligible members may receive authorized meal benefits at no personal cost. Coverage and authorization vary. 267-606-1901 mealsdirect.food Keep health, ID and case details out of comments and messages. Options vary by area and program. Not intended as solicitation of Community HealthChoices program participants.

For case managers Meals Direct at a glance Home-delivered meals for eligible members in PA, NJ and NY. Multiple meal formats. Options vary by location. Culturally familiar menus Referrals go through the official state path, never social media. Eligibility and availability are confirmed after review. Meals Direct 267-606-1901 mealsdirect.food Keep health, ID and case details out of comments and messages. Options vary by area and program.

TWO DIFFERENT MESSAGES A dislike is different from an allergy. Be clear about each Preference: Describe foods the person likes or dislikes. Requirement: Describe an allergy or care-team direction clearly. Ask whether that specific need can be met. Privacy Keep health, ID and case details out of comments and DMs. Sharing a requirement does not confirm a matching meal. mealsdirect.food/regions/ 267-606-1901

AN UNFAMILIAR DISH? Ask what is in it. A dish name is a starting point. Ask for current ingredient information. Before choosing Is ingredient information available? How can I obtain it? Can this specific requirement be met? Confirm, do not infer A familiar dish name or picture is not enough to confirm a dietary match. Privacy Keep health, ID and case details out of comments and DMs. Options and accommodations must be confirmed. mealsdirect.food/regions/ 267-606-1901

NOT EATING RIGHT AWAY? Do not leave perishables waiting. Within 2 hours Refrigerate perishable take-out or delivered food as soon as possible, within two hours. Within 1 hour Use the shorter limit when the air temperature is above 90°F. Store promptly Read the meal instructions. Do not rely on reheating to fix unsafe storage. Source: USDA take-out food guidance mealsdirect.food/regions/ 267-606-1901

LEFTOVERS IN THE FRIDGE? Keep track of when they went in. 3 to 4 days USDA's general refrigerator limit for safely handled leftovers. Keep them cold Keep the fridge at 40°F or below. Read the meal label for any more specific instructions. No reset This time window does not make food safe after unsafe handling. Source: USDA leftovers guidance mealsdirect.food/regions/ 267-606-1901

MICROWAVING LEFTOVERS? One hot spot is not the whole meal. For more even reheating Use a microwave-safe cover. Rotate the food. Let it rest before checking. Check several places Use a food thermometer. Reheated leftovers should reach 165°F. Read the directions Follow the meal, container and appliance instructions. Source: USDA leftovers guidance mealsdirect.food/regions/ 267-606-1901

Where is Meals Direct? Pennsylvania · New Jersey · New York Philadelphia · Headquarters · Allentown · Pittsburgh · Pennsauken · Albany Service areas vary. Start with your state page: mealsdirect.food/regions 267-606-1901 mealsdirect.food Options vary by area and program.

Kitchen to doorstep What happens before a meal reaches the door? A menu is planned. Meals are cooked in a working kitchen. Each meal is portioned and packed. Meals are loaded for delivery. Then the meal arrives at the door. Formats and schedules vary by area and program. 267-606-1901 mealsdirect.food Options vary by area and program.

Did you know? Is it only hot meals? Meal formats can include hot, frozen and specialty fresh. Ask what is available where you live. Options vary by area and program. 267-606-1901 mealsdirect.food Options vary by area and program.

Meal formats Hot, frozen or specialty fresh? Hot Follow the meal's handling instructions. Frozen Store and heat it as directed. Specialty fresh Ask which fresh options are offered locally. Ask what is available where you live. Meals Direct 267-606-1901 mealsdirect.food Options vary by area and program.

Plain English · Pennsylvania Waiver, noun. A Medicaid waiver helps people get care and support at home instead of in a nursing facility. For some people, that can include home-delivered meals. General information, not eligibility advice. Keep health, ID and case details out of comments and messages. 267-606-1901 mealsdirect.food Options vary by area and program. Not intended as solicitation of Community HealthChoices program participants.

Did you know? · Pennsylvania Not sure if you have a waiver? You can ask. Our team can review your information and explain possible next steps. Keep health, ID and case details out of comments and messages. 267-606-1901 mealsdirect.food Options vary by area and program. Not intended as solicitation of Community HealthChoices program participants.

For caregivers Could home-delivered meals be an option for someone you care for? ZIP code Program or plan, if known Approval, if known Asking starts a review. It is not a guarantee. Keep health, ID and case details out of comments and messages. Meals Direct 267-606-1901 mealsdirect.food Options vary by area and program.

Plain English · Pennsylvania Community HealthChoices (CHC), program. Pennsylvania’s Medicaid managed care program for adults 21 or older who have Medicare and Medicaid, or get long-term supports. For some members, it can include home-delivered meals. General information, not eligibility advice. Keep health, ID and case details out of comments and messages. 267-606-1901 mealsdirect.food Options vary by area and program. Not intended as solicitation of Community HealthChoices program participants.

Did you know? · Pennsylvania It isn’t only for seniors. In Pennsylvania, Community HealthChoices… …is for eligible adults 21 or older. Keep health, ID and case details out of comments and messages. 267-606-1901 mealsdirect.food Options vary by area and program. Not intended as solicitation of Community HealthChoices program participants.

Which path is yours? In Pennsylvania, home-delivered meals can be an authorized service. It's for people enrolled in the Community HealthChoices waiver. Waiver-approved? Ask your Service Coordinator. Not waiver-approved yet? Contact the Independent Enrollment Broker. Not sure? Meals Direct can explain possible next steps. The program decides. Approval is not guaranteed. Keep health, ID and case details out of comments and messages. Meals Direct 267-606-1901 mealsdirect.food Options vary by area and program. Not intended as solicitation of Community HealthChoices program participants.

Plain English · Pennsylvania Service Coordinator, noun. Your CHC plan’s contact person, who helps plan and arrange your services. The person to ask about home-delivered meals. General information, not eligibility advice. Keep health, ID and case details out of comments and messages. 267-606-1901 mealsdirect.food Options vary by area and program. Not intended as solicitation of Community HealthChoices program participants.

Pennsylvania Who does what You Ask about home-delivered meals. Your Service Coordinator Arranges the authorization with your plan. Your Community HealthChoices (CHC) plan Reviews and authorizes the service. Meals Direct Prepares and delivers the meals. Meals Direct 267-606-1901 mealsdirect.food Keep health, ID and case details out of comments and messages. Options vary by area and program. Not intended as solicitation of Community HealthChoices program participants.

Pennsylvania Three questions for your Service Coordinator 1. Can home-delivered meals be part of my services? 2. What is needed for the authorization? 3. Which formats and menus are available where I live? Keep health, ID and case details out of comments and messages. Meals Direct 267-606-1901 mealsdirect.food Options vary by area and program. Not intended as solicitation of Community HealthChoices program participants.

Plain English · Pennsylvania Service authorization, noun. Your CHC plan’s approval for a service. For meals, it sets how many meals and for how long. Meals Direct works on it with your Service Coordinator. General information, not eligibility advice. Keep health, ID and case details out of comments and messages. 267-606-1901 mealsdirect.food Options vary by area and program. Not intended as solicitation of Community HealthChoices program participants.

After you contact us Four questions to ask our team in your state. Question 1 Does your team serve my area and program? Question 2 What information do you need from me? Question 3 Who handles any required authorization? Question 4 How can I check on the next step? Online Keep health, ID and case details out of comments and messages. 267-606-1901 mealsdirect.food Options vary by area and program.

Four questions for your state team 1. Does your team serve my area and program? 2. What information do you need from me? 3. Who handles any required authorization? 4. How can I check on the next step? Keep health, ID and case details out of comments and messages. Meals Direct 267-606-1901 mealsdirect.food Options vary by area and program.

Plain English · Pennsylvania LTSS, abbreviation. Long-Term Services and Supports Help with everyday tasks such as bathing, dressing and preparing meals. Home-delivered meals can be one of these services, when authorized. General information, not eligibility advice. Keep health, ID and case details out of comments and messages. 267-606-1901 mealsdirect.food Options vary by area and program. Not intended as solicitation of Community HealthChoices program participants.

Plain English · Pennsylvania ADLs, abbreviation. Activities of Daily Living Self-care like bathing and dressing. Our eligibility check looks at needing help with daily activities. Medicaid decides. Approval is not guaranteed. General information, not eligibility advice. Keep health, ID and case details out of comments and messages. 267-606-1901 mealsdirect.food Options vary by area and program. Not intended as solicitation of Community HealthChoices program participants.

Pennsylvania What an eligibility check looks at Age 21 or older Medicaid waiver or Community HealthChoices (CHC) benefits, or possible LTSS eligibility LTSS: long-term services and supports Needing support with daily activities Income and resource limits Living where Meals Direct delivers The program decides. Approval is not guaranteed. Meals Direct 267-606-1901 mealsdirect.food Keep health, ID and case details out of comments and messages. Options vary by area and program. Not intended as solicitation of Community HealthChoices program participants.

For caregivers A conversation about meals shouldn't start with a language barrier. When you call, say which language you prefer. Bring a family member or interpreter, if that helps. Ask which language support is currently available. Online Keep health, ID and case details out of comments and messages. 267-606-1901 mealsdirect.food Options vary by area and program.

For caregivers A conversation about meals shouldn't start with a language barrier. Say which language you prefer Ask about translated materials Bring a family member or interpreter, if that helps Language support varies. Ask which support is currently available for your state. Meals Direct 267-606-1901 mealsdirect.food Options vary by area and program.

Did you know? One name, three states. Pennsylvania, New Jersey and New York. Programs differ by state, so start with your state page: mealsdirect.food/regions 267-606-1901 mealsdirect.food Options vary by area and program.

Four myths about home-delivered meals. Myth: All frozen. Fact: Formats can include hot, frozen or specialty fresh. Options vary by area and program. Myth: One menu only. Fact: Menus include culturally familiar options. Options vary by area and program. Myth: You enroll on social media. Fact: Official channels review eligibility. Myth: Asking commits you. Fact: Asking is just step one. Online Keep health, ID and case details out of comments and messages. 267-606-1901 mealsdirect.food Options vary by area and program.

Did you know? · Pennsylvania What does it cost? Some eligible members may receive authorized meal benefits at no personal cost. Coverage and authorization vary. Keep health, ID and case details out of comments and messages. 267-606-1901 mealsdirect.food Options vary by area and program. Not intended as solicitation of Community HealthChoices program participants.

Myths 5 myths about home-delivered meals Myth: All frozen. Fact: Formats can include hot, frozen, specialty fresh. Myth: One menu only. Fact: Menus include culturally familiar options. Myth: You enroll on social media. Fact: Official channels review eligibility. Myth: States work alike. Fact: PA, NJ, NY programs differ. Myth: Asking commits you. Fact: Asking is just step one. Meals Direct 267-606-1901 mealsdirect.food Keep health, ID and case details out of comments and messages. Options vary by area and program.

Plain English · Pennsylvania Person-centered service plan (PCSP), noun. A written plan for your long-term services in CHC made with you and your planning team. Home-delivered meals can be in the plan, when authorized. General information, not eligibility advice. Keep health, ID and case details out of comments and messages. 267-606-1901 mealsdirect.food Options vary by area and program. Not intended as solicitation of Community HealthChoices program participants.

Plain English · Pennsylvania HCBS, abbreviation. Home and Community-Based Services Help to stay at home instead of a nursing home. Also called waiver services. These can include home-delivered meals, when authorized. General information, not eligibility advice. Keep health, ID and case details out of comments and messages. 267-606-1901 mealsdirect.food Options vary by area and program. Not intended as solicitation of Community HealthChoices program participants.

Could home-delivered meals be an option? Three details: ZIP code; program or plan, if known; approval, if known Asking starts a review. It is not a guarantee. Keep health, ID and case details out of comments and messages. Meals Direct 267-606-1901 mealsdirect.food Options vary by area and program.

For caregivers Four questions to ask any meal service. Question 1 Where do you deliver? Question 2 Which programs apply? Question 3 Which meal formats? Options vary by area and program. Question 4 Which language support is currently available? Online Keep health, ID and case details out of comments and messages. 267-606-1901 mealsdirect.food Options vary by area and program.

For caregivers 4 questions to ask any meal service 1. Where do you deliver? 2. Which programs apply? 3. Which formats? 4. What language support? Keep health, ID and case details out of comments and messages. Save this for your next call. Meals Direct 267-606-1901 mealsdirect.food Options vary by area and program.

Checklist Preference or requirement? Preference What you'd like Requirement What you must avoid, such as a food allergy Tell intake both, clearly and privately. Ask what's available for your needs. Keep health, ID and case details out of comments and messages. Meals Direct 267-606-1901 mealsdirect.food Options vary by area and program.

Plain English · Pennsylvania MCO, abbreviation. Managed Care Organization In Community HealthChoices, a health plan that coordinates care. For waiver members, home-delivered meals can be authorized by the health plan. General information, not eligibility advice. Keep health, ID and case details out of comments and messages. 267-606-1901 mealsdirect.food Options vary by area and program. Not intended as solicitation of Community HealthChoices program participants.

Did you know? · Pennsylvania Who decides eligibility? The Medicaid program decides. Approval is not guaranteed. Have a Service Coordinator? Ask them what applies. Keep health, ID and case details out of comments and messages. 267-606-1901 mealsdirect.food Options vary by area and program. Not intended as solicitation of Community HealthChoices program participants.

Before you message us Please don't send this in a message. Not in a message Names. Health details. ID numbers. Case notes. Not secure Social media messages are not a secure channel. Social media messages are for general questions. Referrals and personal questions go through the official state contact path. Your privacy comes first. 267-606-1901 mealsdirect.food Options vary by area and program.

Plain English · Pennsylvania IEB, abbreviation. Independent Enrollment Broker Helps people apply for long-term services and schedules an in-person assessment. Home-delivered meals can be one of these long-term services, when authorized. General information, not eligibility advice. Keep health, ID and case details out of comments and messages. 267-606-1901 mealsdirect.food Options vary by area and program. Not intended as solicitation of Community HealthChoices program participants.

Plain English · Pennsylvania CAO, abbreviation. County Assistance Office Helps you apply for Medicaid and reviews financial eligibility. A CHC waiver service plan can include home-delivered meals, when authorized. General information, not eligibility advice. Keep health, ID and case details out of comments and messages. 267-606-1901 mealsdirect.food Options vary by area and program. Not intended as solicitation of Community HealthChoices program participants.

For care teams Before you send a meal referral, pause for four checks. Check 1 Which state does the member live in? Check 2 Which program or plan applies? Check 3 How can the team reach them? Check 4 Which language do they prefer? Ask which language support is currently available. Then use the official referral path. Online Keep health, ID and case details out of comments and messages. 267-606-1901 mealsdirect.food Options vary by area and program. Not intended as solicitation of Community HealthChoices program participants.

Plain English · Pennsylvania Medical Assistance (MA), noun. In Pennsylvania, another name for Medicaid. It helps pay for health care for eligible people. An MA waiver program can include home-delivered meals when authorized. General information, not eligibility advice. Keep health, ID and case details out of comments and messages. 267-606-1901 mealsdirect.food Options vary by area and program. Not intended as solicitation of Community HealthChoices program participants.

Plain English · Pennsylvania Dual eligible, term. Enrolled in both Medicare and Medicaid. Adults 21 or older with both may be in Community HealthChoices. For members getting long-term supports, home-delivered meals can be authorized. General information, not eligibility advice. Keep health, ID and case details out of comments and messages. 267-606-1901 mealsdirect.food Options vary by area and program. Not intended as solicitation of Community HealthChoices program participants.

For care teams What to know about Meals Direct. Home-delivered meals for eligible members in PA, NJ and NY. Hot, frozen or specialty fresh. Options vary by area and program. Culturally familiar menus. Options vary by area and program. Referrals go through the official state path, never social media. Eligibility and availability are confirmed after review. Online Keep health, ID and case details out of comments and messages. 267-606-1901 mealsdirect.food Options vary by area and program. Not intended as solicitation of Community HealthChoices program participants.

Plain English · Pennsylvania NFCE, abbreviation. Nursing Facility Clinically Eligible Assessed to need the level of care a nursing facility provides. Care at home through a waiver can include home-delivered meals, when authorized. General information, not eligibility advice. Keep health, ID and case details out of comments and messages. 267-606-1901 mealsdirect.food Options vary by area and program. Not intended as solicitation of Community HealthChoices program participants.

For care teams Home-delivered meal referrals in Pennsylvania A referral includes 1 Authorization: start and end dates, meals approved, waiver type 2 Member: name, address, phone, date of birth, state ID 3 You: contact details Referrals never go through social media. Keep health, ID and case details out of comments and messages. Hot · Frozen · Specialty fresh Options vary by area and program. Culturally familiar menus Options vary by area and program. Questions? 267-606-1901 mealsdirect.food/request-a-call Meals Direct 267-606-1901 mealsdirect.food Options vary by area and program. Not intended as solicitation of Community HealthChoices program participants.

For caregivers Four small things that make delivery day easier Keep your phone number current Share entry or buzzer notes officially Tell the team your preferred language Ask which language support is currently available. Know who to call about delivery Small details, smoother handoffs. Meals Direct 267-606-1901 mealsdirect.food Options vary by area and program.

Kitchen to doorstep What happens before a meal reaches the door? A menu is planned. Meals are cooked in a working kitchen. Each meal is portioned and packed. Carriers are loaded for the road. Then it arrives at the door. Formats and schedules vary by area and program. Meals Direct 267-606-1901 mealsdirect.food Options vary by area and program.

Behind every meal A meal takes more than one pair of hands. Cooks who prepare it Packers who portion and seal it Drivers who bring it to the door Support staff who answer the questions Thank you to every one of them. Meals Direct 267-606-1901 mealsdirect.food Options vary by area and program.

Food safety Three basics for storing and reheating meals Refrigerate perishable food within 2 hours. Above 90°F: 1 hour. Reheat leftovers to 165°F. Check with a food thermometer. Use refrigerated leftovers within 3 to 4 days. Instructions unclear? Ask before eating. General food-safety information: fsis.usda.gov Meals Direct 267-606-1901 mealsdirect.food Options vary by area and program.