Referrals for service coordinators
Meals Direct LLC · 267-606-1901 · hello@mealsdirect.food
Who we serve
We work with service coordinators, care managers and discharge planners in Pennsylvania, New Jersey and New York whose members receive Medicaid long-term services and supports: Community HealthChoices in Pennsylvania, NJ FamilyCare MLTSS in New Jersey and Medicaid managed long-term care in New York.
Meal formats include hot, frozen and specialty fresh. Options vary by area and program.
Medicaid plans
Plans we work with
Pennsylvania Community HealthChoices
- Keystone First Community HealthChoices
- AmeriHealth Caritas Community HealthChoices
- PA Health & Wellness
- UPMC Community HealthChoices
New Jersey NJ FamilyCare MLTSS
- Aetna Better Health of New Jersey
- Fidelis Care
- Horizon NJ Health
- UnitedHealthcare Community Plan
- Wellpoint
New York Medicaid Managed Long Term Care
- Aetna Better Health
- ElderServe at Home
- Fidelis Care at Home
- Hamaspik Choice
- HomeFirst (Elderplan)
- MetroPlus MLTC
- Nascentia Health
- Senior Health Partners (Healthfirst)
- Senior Whole Health of New York MLTC
- VillageCareMAX
- VNS Health MLTC
- Wellpoint MLTC
Your plan decides eligibility and authorization.
Not intended as solicitation of Community Health Choices Program Participants
Referral checklist
Send the service authorization and the client's details:
- Client name
- Address
- Phone
- Date of birth
- State ID
- Authorization start and end dates
- Number of approved meals
- Case worker information
- Waiver type
- Any other relevant notes
When meals can start
Paperwork received by 5 PM Thursday starts delivery the following week. Paperwork received after 5 PM Thursday moves the first delivery to the week after that. Schedules vary by plan and area.
When meals arrive
Your first delivery
Paperwork received by 5 PM Thursday starts delivery the following week. Paperwork received after 5 PM Thursday moves the first delivery to the week after that.
How often meals arrive
It depends on how many meals a week are authorized.
- 3 or fewer meals a weekMonthly
- 4 to 7 meals a weekEvery other week
- 8 or more meals a weekWeekly
Why 14 meals at a time
Every-other-week deliveries are 14 meals. One meal a day for 14 days arrives in one delivery: that means less packaging, a typical refrigerator holds 14 meals, and the meals stay refrigerated.
How long meals keep
Refrigerated meals keep about 14 days from delivery. Keep them at 40°F or below and follow the date and heating instructions on each label.
Schedules vary by plan and area. Our team confirms your start date and schedule before service starts.
How to send a referral
Call 267-606-1901 or contact hello@mealsdirect.food to arrange the document process with our staff. Monday to Friday, 8:30 AM to 5 PM Eastern. Allentown: Monday to Friday, 8 AM to 4 PM Eastern.
Request a call and tell us you are a care coordinator. The online application includes the option "A client I support as a caregiver or care coordinator".
What happens after
- We confirm the authorization details with you.
- The start date follows the Thursday cutoff.
- The member receives the first delivery.
- We confirm the ongoing schedule with the member.
Protect member details
Never send member details through social media comments or messages, website chat or ordinary email attachments. Use the phone or the document process staff provide. The callback form does not accept documents.
Common questions
What do you need for a referral?
Send the service authorization and the client details listed in the referral checklist. Our staff confirm the details with you.
How soon can meals start?
Paperwork received by 5 PM Thursday starts delivery the following week. Paperwork received after 5 PM Thursday moves the first delivery to the week after that. Schedules vary by plan and area.
How often are meals delivered?
Delivery frequency depends on the authorized meals per week: 3 or fewer monthly, 4 to 7 every other week, and 8 or more weekly. Schedules vary by plan and area.
Can a coordinator refer by text message or social media?
Call 267-606-1901 to arrange a referral. Do not send member details through text messages or social media.