To share Meals Direct feedback, contact the team for your state or use Request a call to arrange a conversation. Positive and negative feedback are welcome. Keep health, ID and case details out of public comments and social media messages.
Where to share Meals Direct feedback
Choose the path that fits your message.
Contact your state team
Use our locations page to find the team for the state where the member lives. Tell the team whether you have an idea, a suggestion, praise or a concern, and ask how to share it.
For a callback, the Request a call form asks for a name, phone number and consent. It does not accept feedback details or documents. Ask the team which secure channel to use before sharing personal information or records.
The Request a call page
Some messages are about your own service, like a question about a specific delivery or menu. For those, use our Request a call page instead of a public post. Ask which private channel to use before sharing personal or case information.
Programs and contacts differ from state to state. If you live in New Jersey or New York, start with our locations page, or go straight to the New Jersey or New York Meals Direct website.
Social media comments
You can find our Instagram (@mealsdirectfood), Facebook (/mealsdirectfood) and LinkedIn (/company/meals-direct-llc) accounts on our links page. Follow these pages for news and tips. For questions or feedback, call the team for your state or use Request a call to arrange a conversation. Keep personal health, benefit and case information off social media, and ask the team which channel to use before sharing it.
Ask how to follow up on feedback
When an issue needs a response, ask the team for your state who handles it and how you should follow up. Keep the date of your message and a brief private note of the question. Do not assume that a callback request resolves a service issue or that it establishes a reply deadline.
For a question about your own delivery or meals, use Request a call or find your state team on our locations page, and ask which details are needed. A public review is not a way to confirm that a service issue has been received.
What makes feedback useful
You do not need perfect words. A few plain details help:
- The general issue. Describe what was confusing or what could improve.
- The relevant context. Keep a private record of the date and channel used.
- The requested next step. Say whether you want clarification, a topic explained or a contact route.
Ask which channel to use before sharing health details, ID numbers or case information.
Keep private details out of public comments
Comments on Instagram, Facebook and LinkedIn can be seen by people you do not know. Direct messages on social apps are not the official path for private information either. So please keep these out of comments and direct messages:
- Health conditions, diagnoses or medicines
- Medicaid, Medicare or Social Security numbers
- Your date of birth or home address
- Case numbers, plan details or the names of your care team
The Centers for Medicare & Medicaid Services runs a campaign called Guard Your Card. It tells people never to give out their Medicare or Social Security number to anyone except those they know should have it. A public comment reaches strangers.
If you are writing for a parent, partner or neighbor, the same rule applies. Share the general point in public, and use Request a call or our locations page for questions about that person's service. Ask which private channel to use before sharing personal or case information.
An invitation to share honest feedback
Your account of your own experience can help readers understand what mattered to you. You are welcome to share positive or negative feedback. There is no gift, discount or other incentive attached to this invitation.
Writing a public review is your choice. Use your own words and avoid including someone else's personal information. A caregiver can describe their own experience without disclosing a member's diagnoses, benefit numbers or private case details.
If you need an individual service question answered, contact the appropriate state team separately. Do not include sensitive details in a review in the hope that it will speed up a response.
