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Get started with Meals Direct
Check whether your benefits may cover meals delivered to your home.
267-606-1901
Check your benefits
Your plan confirms eligibility and authorization. The Meals Direct team can explain current service options for your address.
What each step asks
- 1
Contact
- Who it is for
- Name and date of birth
- Phone
- State and ZIP
Email and street address are optional.
- 2
Coverage
- Medicaid plan and member ID
- Waiver status
- Two yes-or-no questions on income and savings
Have your Medicaid or health plan card ready.
- 3
Details
- Language
- Meal type
- Dietary needs
- Help at home
Dietary needs and help at home are optional.
Before you start
Applying for someone else? You will confirm you have their permission.
- Your Medicaid or health plan cardThe plan name and member ID are on it.
- A phone number we can reach you atYou will choose call, text message or email.
- Three short stepsContact, coverage, details. You can go back at any time.
You need the member ID from your Medicaid or health plan card to apply online.
Ask staff for the approved submission process. The callback form does not accept documents.
Meal formats, side by side
Which format fits the way you eat?
What each format means, and good questions to ask.
Hot
What it isSome people like the routine of a hot meal.
Good to knowDo not judge whether a meal is safe to eat from the word "hot" alone.
What to askHow should it be handled when it arrives? Does it need to be reheated?
Frozen
What it isStored in the freezer and heated when you want it.
Good to knowCan help when someone prefers to choose when they eat, or likes to keep a few meals on hand.
What to askCan the format change later if needs change?
Specialty fresh
What it isThe team's term for one of its meal formats.
Good to knowThink about fridge space, and whether the items will be used while they are fresh.
What to askWhich items does it include in your area? How should each be stored and served?
Whatever the format
Follow the label, and keep food out of the USDA Danger Zone.
40°F to 140°F
where bacteria grow fastest
Options vary by area and program. Not every format is offered in every place.
Compare hot, frozen and specialty fresh meals
Cuisines on our menus
From the American menu
From the Chinese menu
From the Italian menu
From the Middle Eastern menu
From the Spanish menu
From the Vietnamese menu
Menus vary by area and program.
Arrange delivery
Delivery frequency depends on the authorized meal quantity, meal format and route. Our team confirms your schedule before service starts.
What happens after you submit
Received
Your eligibility application has been received.
We contact you
A Meals Direct representative reviews your information and contacts you by the method you chose.
Your plan decides
Your program or health plan decides eligibility and authorization.
Meals start
Once authorized, delivery is arranged.
Approval is not guaranteed. The form does not approve benefits. Office hours: Monday to Friday, 8:30 AM to 5 PM Eastern.
An office address does not establish delivery coverage. Contact the team to confirm service for your address, meal formats, menus and delivery arrangements. Options vary by area and program.
Other Pennsylvania waiver services
Ask your Pennsylvania care manager whether your plan may cover adult day services, personal assistance at home, non-medical transportation or a personal emergency response system. Each service depends on assessed needs, program rules and authorization.
Meals Direct provides meal services. Ask your plan or care manager about other services and providers.
Pennsylvania HCBS informationNeed help getting started?
If you would like help in a language other than English, ask which language support is currently available.